Please scroll to the end to read our general terms of sale conditions.
This website is the property of 360 Artist Development LLP and by visiting this website you agree to the terms of use set out below.
This website and its contents shall be governed in accordance with the laws of England & Wales and the English Courts shall have exclusive jurisdiction against any claim arising from or related to a visit to our site and we retain the right to bring proceedings against you in your country of residence or any other relevant country.
Using our Site
Access to our Site is permitted but we reserve the right to withdraw or amend the service without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
You agree not to interfere with, damage or disrupt any part of our Site.
You may print off copy and download extracts from our Site for your personal reference and non-commercial use. This licence does not permit incorporation of the material or any part of it in any other work, publication or website whether in hard copy or electronic or any other form and you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs or any graphics separately from any accompanying text.
While we make every effort to ensure that the materials on our Site are accurate and complete, we provide them for information only, so they are indicative rather than definitive. We therefore make no explicit or implicit guarantee of their accuracy and as far as applicable laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance placed on such materials by any visitor to our Site.
Our Site is updated regularly
We aim to update our Site regularly and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.
Our Liability
As our Site is provided free of charge, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; Any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it.
This does not affect our liability for our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Linking to our site
You may not link to our site without our written consent and we reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.
Links from our site
This website contains links to third party website over which 360 Artist Development LLP has no control we therefore accept no responsibility for the content of these sites or for any loss or damage that may arise from your use of them.
Revised terms of use
We may revise these terms of use at any time by amending this page.
You should therefore check this page from time to time for any changes.
Data Protection (GDPR)
Introduction
Artist Development Ltd is committed to protecting and respecting your privacy. We take your privacy very seriously and it is important to us that you can use and enjoy our website and services without having to compromise your privacy in any way.
This privacy policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Artist Development Ltd online or in person you are accepting and consenting to the practices described in this policy. This policy applies to information we collect about people who use our services and our website.
For the purpose of data protection legislation (which includes the Data Protection Act 1998, the General Data Protection Regulation (GDPR) and any other subsequent data protection legislation in force from time to time)), the data controller is Matthew Humphrys, 42 Western Avenue, Birstall. WF17 0PF.
Information we collect about you
When you use our website
Like most websites, there is certain information that is automatically tracked by the internet service provider, including the website you just came from, which URL you go to next, the browser you are using and any searches you have done. This information is used for internal purposes to monitor activity on the website only and is kept in a form which does not identify individuals.
We also collect information from you through our website when:
- you complete our on-line forms or when you provide personal information in contacting us, including any attachments you send, which in sending you give us explicit consent to retain and review.
- you book and/or pay for the services that we provide; and
The information collected may include; your name and job title, date of birth, contact information including email address, telephone number, photograph, song or video file and other information relevant to your enquiry.
When you become a client by any other method
We will need to collect information in order to provide our service to you.
The information collected may include; name, date of birth, contact information including email address, bank details, credit card details or other information relevant to your matter (which may include sensitive category data if you choose to provide it).
When you sign up to our mailing list
The information collected may include; name, date of birth, contact information including email address. We may use this information to send you marketing material and offers, tips and discounts. You may unsubscribe at any time. Whilst a registered member we may track your use of this site to offer you more personalised contact and content.
Telephone Calls/Emails
At present we do not record telephone calls made to us, though we reserve the right to do so in the future in accordance with law. All legal contracts and agreements are made in writing either by email or contract and shall be retained as conclusive proof of instructions given or alleged to have been given in the event of a dispute. Any information or any such recordings are subject to disclosure under the data protection legislation.
How will we use the information we collect?
The information you provide to us will be used for the following reasons:
- to manage our relationship with you and our clients
- to provide you with the best service possible
- to improve our services
- provide information relating to us if you indicate that you want to receive marketing material or similar communications
- provide aggregate information and statistics for the purposes of monitoring website usage in order to help Artist Development Ltd develop their Website and services. These statistics will not include information that can be used to identify any individual
CCTV, Video Recording and Photographs
On occasion you may request that we photograph or video record you at our premises. These videos will then be shared in public on platforms such as YouTube for your and our promotion. We will usually upload these videos and photographs to your own social media channels, thereby giving you full control over them. You give us permission to use your images in our own promotion. We may save the videos and photographs made on our computer systems for data integrity/backup purposes and post such content on our website or our own social media channels.
Cedar West Studio where Artist Development Ltd work from, is protected by CCTV, externally and internally for crime prevention purposes. The data is stored for one month on the servers of Nest and Canary under encrypted, password protected methods, after which it is automatically deleted. If any data is saved from these recordings by Artist Development Ltd (for training, promotional or legal reasons) it is held in an encrypted folder so that no third parties can access it and may be passed to the Police if legal proceedings are commenced, for example if a crime has been committed on the premises. We will never release any recordings on any public platform without your explicit consent.
How long do we keep your data?
We will retain records after our business relationship has ended until such time as we no longer have a need to retain it. Due to the making of original song material, most often jointly owned between you and Artist Development Ltd, it is important to keep records into the future to allow all parties involved to receive appropriate payment for the use of original music.
Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive this information.
We regularly employ forensic grade deletion software to erase any remaining free space and internet traces that may otherwise remain with your data on from our hard-drives so that data we delete cannot be recovered. This ensures that your data is not only secure whilst it is with us (on encrypted hard drives) but when we do delete it, the data is removed permanently. This same technology is also employed on mobile phones used by the company.
Sensitive Personal Data
It may benefit you to notify us of any health condition or disability you have so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information’ (or ‘sensitive personal data’). We may also need you to provide us with this type data in order to provide our service to you. We will only share this type of data where it is necessary to progress your legal matter or with your specific consent.
When do we share your information?
We reserve the right to pass any or all of your personal information to the police or any other relevant body for the purposes of crime protection or prevention or for any purpose associated with your misuse, or suspected misuse of the website or in relation to any legal proceedings or prospective legal proceedings. We may also disclose any or all of your personal information to our auditors for audit purposes from time to time. We will share relevant personal information with third party service providers such as personal stylists, mastering engineers, photographers etc. in order to manage any artist development programme you are undertaking or instructions you have given us in this regard.
Third parties may process information on our behalf, such as our IT service providers, and will have incidental access to your information, however, they will be obliged to act only on our instructions and to keep your information secure. If you are an artist, some of your information is public on our website under the artists tab.
Independent suppliers, such as experts, Counsel, enquiry agents and costs draftsmen, who may handle your information as our client in the course of legal proceedings are required to respect and preserve as confidential your personal information.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Area (EEA). Where this is necessary we will put in place appropriate protection to make sure your personal data remains adequately protected.
How do we protect your personal data?
We take the security and protection of your personal data very seriously and have a number of technical and organisational measures in place to ensure that your data is protected at all times. For instance, every hard drive used to store your data, including emails/song files, photographs etc. is encrypted and if the computer is stolen, cannot be accessed by a third party. Furthermore, a virtual private network (VPN) is used to access the internet, thereby encrypting communication over the internet where files are sent to third parties for example, or we communicate with you by email.
The computer systems are kept within a locked studio with high quality security systems in place.
Marketing
If we send marketing e-mails and you do not wish to receive them anymore you can ask us to stop sending you marketing material at any time by writing to our marketing department at 42 Western Avenue, Birstall. WF17 0PF or by email matthew@360artistdevelopment.com.
Your Rights
Under data protection legislation, you have several rights regarding the use of your personal data, as follows:
The Right of Confirmation and Access
As a data subject you have the right to obtain confirmation from the data controller as to whether or not personal data concerning you is being processed. You also have the right to obtain from us information about your personal data stored at any time and a copy of this information. Furthermore, you have the right to obtain information as to whether personal data is transferred to a third country or to an international organisation. Where this is the case, you also have the right to be informed of the appropriate safeguards relating to the transfer.
Right to Rectification and Erasure (Right to be Forgotten)
You have the right to ask us to rectify inaccurate data or to complete any incomplete personal data that we hold.
You have the right to ask us to erase your personal data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal data then this means that our business relationship will end as we cannot provide our service without processing your data. We will not erase data relating to songs unless we choose to do so because we either fully or part own this data and will therefore retain the right to send these songs to third parties for promotion/publishing/sync opportunities.
Right of Restriction of Processing/Right to Object
You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so. You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data concerning you.
Right of Data Portability
You also have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so. Where we own the data (such as song files/audio recordings) this does not apply, but we will work with you if you make a request of this nature.
Automated individual decision-making, including profiling
You have the right not to be subjected to a decision based solely on automated processing, including profiling. We do not process any personal data in this way.
Data protection for Employment and Recruitment Procedures
We do not process personal data in this way.
How to exercise your Rights
If you wish to contact us in respect of any of the Rights described above, please get in touch with our Data Protection Officer, Telephone: 07450 966920 Email: matthew@360artistdevelopment.com or 42 Western Avenue, Birstall. WF17 0PF. We will respond to your request usually within one month and will charge a reasonable admin fee where allowed by law to provide you with the data requested.
How to complain about the use of your data
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact us on the details below at the start of this notice and we will investigate the matter for you.
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Supervisory Authority – Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wimslow, Cheshire, SK9 5AF. You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/
This notice was last updated on 12/05/2018. We may change this notice by updating this page to reflect changes in the law or our privacy practices. However, we will not use your Personal Data in any new ways without your consent. The most up to date version of the notice can be viewed on our website www.360artistdevelopment.com.
Cookies
Our website uses cookies for Google Analytics. This website will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that restricting cookies may impact on the functionality of this website. You can find out more information about cookies here www.aboutcookies.org.
We will be updating our website in the near future to be fully compliant with the Information Commissioner Office law regarding cookies. If you would like more information regarding the ICO’s law please visit:
http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx.
GENERAL – BOOKING TERMS
Bookings made are subject to a 50% deposit payable by bank transfer, or if booking in person by credit card or cash. Your booking will only be confirmed once this payment is received by company.
The remaining 50% shall be payable on the day of the booked service.
To assist our customers, 360 Artist Development LLP will accept an agreed fixed monthly payment structure for services and products costing £1000+, and you will be required to sign a binding invoice for payment prior to commencement of the services. 360 will not be not bound to provide work beyond the amount paid to date and you will still be liable for any cancellation fees incurred.
CANCELLATIONS POLICY
All cancellations for pre-booked services must be notified in writing with at least 24 hours’ notice.
Cancellations within 24 hours shall be charged at the following rates:
Lessons – Full cost
Recording sessions – 50% of fee or £100, whichever is the lesser
YouTube videos – 50% of fee
Other services – 50% of fee or £100, whichever is the lesser
REFUND POLICY
Due to the unique nature of our business and the bespoke services that we offer our clients, we are unable to offer refunds for work completed. We always consult with you prior to commencement of a project to ensure that we are working to your brief and we have an almost 100% customer return rate within one year of completing a project with us, so you can be assured that you will receive a high quality service from us. Please listen to demos available on this site to ensure you are happy with the quality we offer, before making a purchase.
360 Artist Development are NOT liable for any third party services that you take out through us. Any recourse is via the third party only.
