Please read the following important terms and conditions before you buy any digital content from us.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on yourdigital content. You do not have this right to cancel once you have begun to stream provided you have been told this and have acknowledged this.The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.

if your digital content is faulty, you’re entitled to a repair or a replacement;

if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;

if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

Important information on downloading/streaming costs and ‘bill shock’:

When you buy your digital content, you will be able to stream the content onto your computer. Please check the file size of the digital content carefully as using too much data might mean that you exceed your data limit on your mobile phone and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.We would advise contact your internet and/or phone provider for further information on any charges which you may incur.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means 360 Artist Development Ltd; and
  • ‘You’ or ‘your’ means the person buying digital content from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • Email (responded to Monday to Friday 9am to 6pm UK time)
  • Post 42 Western Avenue, Birstall. WF17 0PF United Kingdom (letters responded to within 3 business days)

Who are we?

We are registered in England and Wales under company number: 09997160Our registered office is at: 42 Western Avenue, Birstall, Batley, England, WF17 0PF.

The details of this contract will not be filed with any relevant authority by us.

  • Introduction
    • If you stream digital content from us you agree to be legally bound by this contract.
    • You may only buy digital content from our site for non-business reasons.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any digital content you also agree to be legally bound by:
      • our website terms and conditions and any documents referred to in them;
      • extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
      • specific terms which apply to certain digital content. If you want to see these specific terms, please visit the relevant webpage for the digital content.

All of the above documents form part of this contract as though set out in full here.

  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • click on the ‘key information’ button;
      • read the acknowledgement email (see clause 2.1); or
      • contact us using the contact details at the top of this page.
    • The key information we are obliged to give you by law is given in this contract.
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
    • Our policies on privacy and data use are available at
    • Your privacy and personal information is important to us. Any personal information that you provide to us will be dealt with in line with our policies, which explain what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • Ordering digital content from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order for digital content by submitting the online purchase form and completing payment. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In any event, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can stream the digital content.
      • When you place your order at the end of the online purchase process (e.g. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      • We may contact you to say that we do not accept your This is typically for the following reasons:
        • the digital content is unavailable;
        • we cannot authorise your payment;
        • you are not allowed to buy the digital content from us;
        • we are not allowed to sell the digital content to you; or
        • there has been a mistake on the pricing or description of the digital content.
  • We will only accept your order when we email you to confirm this. At this point:
    • a legally binding contract will be in place between you and us; and
    • the digital content will stream when you opt to do so.
  • If you are under the age of 18 you may not buy any digital content from the site.
  • Your right to cancel
    • If you change your mind about a purchase of digital content made from our website, you may be able to cancel your order and request a refund, however, your right to do so will depend on whether you have begun streaming the content.
    • Content that has not yet been streamed.
      • You may cancel an order of digital content made from our website and request a refund within 14 days from the date of the transaction, provided that you have not started streaming the content (see 4below).
    • To cancel your order please contact us using the details set out at the beginning of this page.
    • Streamed content
      • You may not cancel your purchase of digital content made from our website once you have started streaming
      • Orders of digital content that have started streaming are not eligible for a refund unless the content is faulty.
    • Permission to use the digital content
      • When you buy the digital content and stream it (see clause 2.3(b)), you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
      • The digital content:
        • is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
        • is non-exclusive to you. We may supply the same or similar digital content to other users;
        • may be used only on 1 device/login;
        • may not be:
          • copied by you;
          • changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
          • combined or merged with, or used in, any other computer program;
          • distributed or sold by you to any third party; or
          • should not be displayed in public without our express permission.
        • Does not include:
          • updates;
          • upgrades;
          • new releases;
          • new versions; and
  • contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
  • Except where you have permission to use the digital content under this clause 6, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
  • Download/Stream
    • Once you have clicked on the ‘pay now’ button (see clause 2.1) and received the Confirmation Email (see clause 4.2.3) the digital content will be available to stream immediately.
    • We may deliver your digital content in instalments.
    • If something happens which:
      • is outside of our control; and
      • affects you being able to stream the digital content,

we will let you have a revised time for when you can expect to be able to stream the digital content. If your computer or device blocks the stream of the digital content or the streaming does not start, you may still have the right to cancel the contract, see Clause 5 of this contract.

  • If you are invited to join the online private Facebook group, you may do so for the duration of your course subscription period or for the length of time the page is functioning (whichever is the shorter period); however
    • a fair use policy applies, in that you may not over-post content to the detriment of other learners
    • you must contribute to the group in helping others with constructive feedback
    • you must not solicit any form of business, spam or post defamatory, obscene or otherwise undesirable messages or comments on the page
    • If you are removed from the group due to the above there is no recourse to appeal, it is at the discretion of Matthew Humphrys alone
    • the amount and regularity of participation from Matthew Humphrys in the group is not guaranteed
    • It is not guaranteed that you will receive personal feedback from Matthew Humphrys from participating in the group due to the number of members
    • Access to the group is a free bonus feature, NOT part of the course content purchased.  You hereby understand and agree that you are purchasing access to the course only and should the Facebook group be closed down, suspended or otherwise made inaccessible either by the owner or Facebook itself, it will not mean that you are able to claim any full or partial refunds.
  • Payment
    • We accept the following credit cards and debit cards: Mastercard, Visa, American Express. We do not accept cash.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our privacy policies (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Your credit card or debit card will be charged on checking out.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • 360 to list relevant websites as per the accepted cards:
      • g.1. Verified by Visa
      • g.2. Mastercard® SecureCodeTM; or
      • g.3. American Express SafeKey
    • The price of the digital content:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • Should you be downloading the digital content from outside of the United Kingdom there may be charges for the payment in sterling and you should check this with your bank provider.
    • Nature of the digital content
      • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:
        • is of satisfactory quality;
        • is fit for purpose; and
        • matches its description.
      • We must provide you with digital content that complies with your legal rights.
      • When we supply the digital content:
        • we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
        • we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
        • you acknowledge that there may be minor errors or bugs in it.
      • Faulty digital content
        • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
          • contact us using the contact details at the top of this page; or
          • visit the Citizens Advice website or call 03454 04 05 06.
        • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
        • Please contact us using the contact details at the top of this page, if you want:
          • us to repair the digital content;
          • us to replace the digital content;
          • a price reduction; or
          • to reject the digital content and get a refund.
        • To avoid faults in the digital content happening, you must:
          • install any fixes, updates, upgrades, new releases and new versions as soon as reasonably possible after we tell you that they are available to be streamed;
          • use it only on the recommended third-party software and equipment set out in the guide to its use or on our website; and
        • End of the contract
          • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
        • Limit on our responsibility to you
          • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
            • losses that:
              • were not foreseeable to you and us when the contract was formed; or
              • that were not caused by any breach on our part;
            • business losses; and
            • losses to non-consumers.
          • Disputes
            • We will try to resolve any disputes with you quickly and efficiently.
            • If you are unhappy with:
              • the digital content;
              • our service to you; or
              • any other matter,

please contact us as soon as possible.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal:
  • If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
  • The laws of England and Wales will apply to this contract.
  • Third party rights
    • No one other than a party to this contract has any right to enforce any term of this contract.
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